General Terms and Conditions of Sale (CGV) – Wakeon.fr

1. Company Identification

The site wakeon.fr is published by Facile.company,

EURL with a share capital of €1,000,

whose registered office is located at 43 rue du Pivert, 77420 Champs sur Marne,

registered with the Meaux Trade and Companies Register under number 979 066 750 00014,

VAT number: FR07979066750.

Email: hello@wakeon.fr

Phone: +33 7 77 30 56 89

2. Purpose

These general terms and conditions define the rights and obligations of the parties in the context of the online sale of products offered by Facile.company via the site wakeon.fr.

Any order placed on the site implies unconditional acceptance of these CGV.

3. Products

The products offered are wakeboards, bindings, and accessories dedicated to wakeboarding.

• The essential characteristics (dimensions, colors, materials, compatibilities) are presented on each product sheet.

• The photographs are not contractual and may slightly differ from reality.

• Some items may be offered for pre-order: specific deadlines are indicated on the product sheet.

4. Prices

• The prices displayed on the site are expressed in euros, all taxes included (TTC), excluding delivery charges.

• Facile.company reserves the right to modify its prices at any time, but products are billed at the price in effect at the time of order confirmation.

• In case of a manifest error in the price, the order may be canceled with a full refund.

5. Orders

The order is considered final:

• after payment validation;

• subject to the availability of the ordered items.

Facile.company reserves the right to refuse any order in case of prior payment dispute or suspicion of fraud.

6. Payment

Accepted payment methods:

• Credit card (Visa, Mastercard, etc.)

• Payment in 4 installments without fees via Klarna

Payments are secure. No banking data is stored by Wakeon.fr.

7. Delivery

• Delivery area: Europe

• Carriers: DPD or Colissimo

• Delivery times: on average 4 working days (excluding force majeure cases and pre-orders)

• Shipping costs: free for purchases over €149, otherwise calculated at the time of order

In case of delivery delay exceeding 30 days, the customer may request cancellation of the order and a full refund.

8. Right of Withdrawal

In accordance with Articles L221-18 and following of the Consumer Code:

• The customer has a period of 14 days from receipt to exercise their right of withdrawal.

• Products must be returned new, unused, complete, and in their original packaging.

• Return shipping costs are the responsibility of the customer.

• Refund will occur within 14 days following receipt of the returned items.

Exceptions: customized products or those made according to the customer's specifications are excluded from the right of withdrawal.

9. Legal Warranties

Legal Compliance Warranty

In accordance with Articles L217-3 to L217-20 of the Consumer Code, the customer benefits from a legal compliance warranty of 2 years from the delivery of the goods.

• The good is compliant if it corresponds to the description given, has the agreed qualities, and presents the expected functionalities.

• In case of non-compliance, the customer can demand repair or replacement of the product, or failing that, a refund.

Warranty Against Hidden Defects

In accordance with Articles 1641 to 1649 of the Civil Code, the customer benefits from a warranty against hidden defects that would render the product unfit for its intended use.

10. Liability

Facile.company cannot be held liable in case of:

• misuse of the products,

• normal wear and tear,

• deterioration due to an accident or poor maintenance,

• delays related to cases of force majeure (strike, disaster, network failure, etc.).

11. Intellectual Property

All elements present on the site (texts, images, logos, graphics, videos) are protected by the Intellectual Property Code.

Any reproduction, in whole or in part, without written permission from Facile.company is prohibited.

12. Personal Data

The collection and processing of personal data are detailed in the Privacy Policy available on wakeon.fr.

13. Mediation and Disputes

In case of a dispute, the customer is invited to contact customer service at hello@wakeon.fr.

Failing an amicable resolution, in accordance with Articles L612-1 and following of the Consumer Code, the customer may resort free of charge to a consumer mediator.

Failing mediation, any dispute will be submitted to the exclusive jurisdiction of the French courts.

14. Applicable Law

These terms are governed by French law.