Frequently Asked Questions
Frequently Asked Questions
Everything you need to know about your orders from Wakeon.fr
We deliver throughout France and most countries in Europe.
The average delivery time is 2 to 4 business days in mainland France and
3 to 7 days in Europe (excluding peak periods).
For preorders, the specific delivery time is indicated on the product page.
Shipping is free for orders over €149. Below that, costs are calculated
automatically based on weight, carrier, and destination.
We primarily ship with Colissimo (La Poste) and DPD.
The choice depends on the size of the package and the destination.
Once shipped, you will receive an email with a tracking number to track
your package in real-time on the carrier's website.
We accept Credit Card and 4× interest-free payments via Klarna.
Payments are processed by secure providers; we do not store any banking information.
Yes. You have 14 days upon receipt to exercise your right of withdrawal.
Items must be new, unused, complete, and in their original packaging.
Return shipping costs are your responsibility. Refunds occur after inspection.
Preorder products are reserved immediately upon payment.
The estimated shipping time is indicated on the product page and in the confirmation email.
Check the condition of the package upon delivery and make specific reservations or refuse it if necessary.
Contact us quickly at hello@wakeon.fr to open a case with the carrier.
No, you can order as a guest. However, creating an account allows you to
track your orders and speed up future purchases.
Our team can be reached at hello@wakeon.fr and at
+33 7 77 30 56 89, Monday to Friday (business days).